Frequently Asked Questions

Q: What will show up in my credit card statement?
A: It will show "Payment gateway P/L Sydney NSW" in your credit card statement.

Q: Is it secure to shop online?
A: Shopping online can be as secure as shopping in a regular store. We use the most secure 128 bits encrytion provided by PayMate. All your information is securely sent to the payment gateway. We also do not keep any of your credit card information. For details please refer to our privacy policy. All online purchases are required by law to issue the customer a receipt number or order id. You will receive an order number after you complete the purchase.

Q: Will I be taxed by custom?
A: In most cases the answer is "NO". Because item is sent by airmail and marked as gift, it's unlikely you get taxed by such a small item. We have send thousands of these cameras worldwide and we know. If you place a large order and have concern we can send multiple smaller packets to you and minimise hassle with local custom.

Q: How long will delivery take?
A: From our past experience it takes about 9~14 days(after credit card payment cleared) to reach Europe, Australia and USA. Some customers even receive items in less than 7 days! (Thank god the good old postal system still works very well in most countries.)